30-Day Hassle-Free, No Questions Asked Returns
A Return Policy Built to Cover it All
30-Day Hassle-Free, No Questions Asked, Money Back Guarantee
For the first 30-days from the date of your order, you may return your purchase for a full refund, no questions asked. All you will need is an RMA # from our support staff, and a box to ship back your order. We prefer items to be shipped back using the original box and packaging, but if you have misplaced or already throw them out, any package that gets the items back to us will work fine. Once we have received and inspected your return, you will be issued a refund via your original payment method. We will remain in communication with you throughout the return process, and will be available to assist you should you have any questions or concerns.
Buyer is responsible for return shipping costs. All items (including accessories) must be returned, and in good physical condition, in order to qualify for a full refund. An RMA # must be issued prior to returning any items. If items are missing, damaged, or do not contain an RMA #, the return may be subject to a 15-20% restocking fee at our discretion. However, don’t let this worry you, as we have not yet encountered a situation where we felt it necessary to charge restocking fees ?
Due to the ongoing severity of the COVID-19 epidemic, we are temporarily suspending our operations. While we will not be accepting any orders or returns, we are available to assist current customers as needs arise.
This was not an easy decision, however we have always held a strong stance that safety is of paramount priority when it comes to Transcranial Direct Current Stimulation (tDCS). We have gone to extensive lengths to ensure our products are safe, our customers stay safe, and have even blown the whistle when finding other companies selling risky, sub-par tDCS devices. As we monitored the progression of the COVID-19 virus, we quickly realized we would be hypocrites if we ignored the situation.
For the safety of not only our employees and vendors, but our customers and society as a whole, we are suspending operations for now. These are unprecedented times, but we don't have to endure them alone. We are all in this together. From Los Angeles to Beijing, it matters not what your gender is, your race, religion, or economic status... we all can make a difference.
Please, stay home when you can. Practice social distancing, wash your hands often, and BE KIND to your neighbor. And as always, thank you for being a part of The Brain Stimulator Family :)
This was not an easy decision, however we have always held a strong stance that safety is of paramount priority when it comes to Transcranial Direct Current Stimulation (tDCS). We have gone to extensive lengths to ensure our products are safe, our customers stay safe, and have even blown the whistle when finding other companies selling risky, sub-par tDCS devices. As we monitored the progression of the COVID-19 virus, we quickly realized we would be hypocrites if we ignored the situation.
For the safety of not only our employees and vendors, but our customers and society as a whole, we are suspending operations for now. These are unprecedented times, but we don't have to endure them alone. We are all in this together. From Los Angeles to Beijing, it matters not what your gender is, your race, religion, or economic status... we all can make a difference.
Please, stay home when you can. Practice social distancing, wash your hands often, and BE KIND to your neighbor. And as always, thank you for being a part of The Brain Stimulator Family :)
Showing all 2 results
