All purchases from The Brain Stimulator are covered by a 30-Day Return Policy, and protected with a 1-Year Warranty.
We want you to be completely satisfied with your purchase from The Brain Stimulator. We’re serious… If you’re not satisfied, we’re not satisfied. Should you ever have a problem with any of our products, or if you decide tDCS isn’t for you, just shoot us a message and we’ll take care of it 🙂
There’s a reason why we’re rated #1 in the industry for customer service. We treat each and every customer the way we would like to be treated if we were in their shoes. This means that when you contact us, you will receive a response from a real live individual (no computers or automated email here!) who genuinely cares about your situation.
30-Day Hassle-Free Return Policy
For the first 30-days from the date of your order, you may return your purchase for a full refund, NO QUESTIONS ASKED. All you will need is an RMA # from our support staff, and a box to ship back your order. We prefer items to be shipped back using the original box and packaging, but if you have misplaced or already throw them out, any package that gets the items back to us will work fine. Once we have received and inspected your return, you will be issued a refund via your original payment method. We will remain in communication with you throughout the return process, and will be available to assist you should you have any questions or concerns.
Buyer is responsible for return shipping costs. All items (including accessories) must be returned, and in good physical condition, in order to qualify for a full refund. An RMA # must be issued prior to returning any items. If items are missing, damaged, or do not contain an RMA #, the return may be subject to a 15-20% restocking fee at our discretion. However, don’t let this worry you, as we have not yet encountered a situation where we felt it necessary to charge restocking fees 🙂
One Year Warranty on Parts & Labor
If you are unsatisfied with your purchase from The Brain Stimulator for any reason, you have 30 days from the date of purchase to request a full refund. You may return any Product (excluding electrodes) purchased directly from The Brain Stimulator. To qualify for a refund, all the following conditions must be met: (a) a Return Merchandise Authorization (RMA) must be requested from The Brain Stimulator’s customer service team within 30 days of your purchase date (to request an RMA, contact The Brain Stimulator directly at [email protected]); (b) Returned Product must be in good physical condition (not physically broken or damaged); and, (c) all accessories originally included with your purchase must be included with your return, unless otherwise directed by The Brain Stimulator. The RMA number must be included along with your returned Product. Shipping and handling charges, gift-wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable. You are responsible for and must prepay all shipping charges and you shall assume all risk of loss or damage to the Product while in transit to The Brain Stimulator. If you return Product to The Brain Stimulator (a) without an RMA from The Brain Stimulator or (b) without all parts included in the original package, The Brain Stimulator retains the right to either refuse delivery of such return or charge you a restocking fee of 15% of the original price of the product or the retail value of the missing accessories, whichever is higher. Refunds will be processed and paid within 2 weeks of The Brain Stimulator’s receipt of Product. For quality control reasons, this 30 day return policy does not apply to electrodes which have been removed from their original packaging.
365 DAY LIMITED WARRANTY
The Brain Stimulator warrants the electronic devices and other products manufactured byThe Brain Stimulator (for purposes of this section, the “The Brain Stimulator Manufactured Products”), and only theThe Brain Stimulator Manufactured Products, against defects in materials and workmanship under normal use for a period of ONE YEAR (365) days from the date of retail purchase by the original purchaser (“Warranty Period”). Under this Limited Warranty, if a hardware defect arises and a valid claim is received by The Brain Stimulator within the Warranty Period, at its option and to the extent permitted by law, The Brain Stimulator will either (1) repair the The Brain Stimulator Manufactured Products at no charge, using new or refurbished replacement parts or (2) exchange the The Brain Stimulator Manufactured Products with new or refurbished The Brain Stimulator Manufactured Products. In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies.
A replacement The Brain Stimulator Manufactured Product or part assumes the remaining warranty of the original Product or one year (365) days from the date of replacement or repair, whichever is longer. When a The Brain Stimulator Manufactured Product or part of the The Brain Stimulator Manufactured Product is exchanged, any replacement item becomes your property and the replaced item becomes The Brain Stimulator’s property. Parts provided by The Brain Stimulator in fulfillment of its warranty obligation must be used in The Brain Stimulator Manufactured Products for which warranty service is claimed.
Instructions to Obtain Warranty Service: To obtain warranty service, you must first contact The Brain Stimulator directly, then deliver the The Brain Stimulator Manufactured Product, freight prepaid, in either its original packaging or packaging providing an equal degree of protection, to the address specified by The Brain Stimulator. In accordance with applicable law, The Brain Stimulator may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service.
The Limited Warranty does not apply to any (a) products and services other than the The Brain Stimulator Manufactured Product, (b) non-The Brain Stimulator hardware products, (c) consumables (such as batteries), or (d) software, even if packaged or sold with the The Brain Stimulator Manufactured Product or embedded in the The Brain Stimulator Manufactured Product. Refer to any licenses accompanying the software for details of your rights with respect to its use.
The Brain Stimulator does not warrant that the operation of the The Brain Stimulator Manufactured Product will be uninterrupted or error-free. The Brain Stimulator is not responsible for damage arising from failure to follow instructions relating to the The Brain Stimulator Manufactured Product’s use.
This warranty does not apply to a The Brain Stimulator Manufactured Product or part of the The Brain Stimulator Manufactured Product that has been altered or modified (e.g., to alter functionality or capability) by anyone who is not an authorized representative of The Brain Stimulator or if the The Brain Stimulator Manufactured Product is coupled or connected to any device, or inserted or installed in a system, not provided by The Brain Stimulator. In addition, this Limited Warranty does not apply: (a) to damage caused by use with non-The Brain Stimulator products; (b) to damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (c) to damage caused by operating the The Brain Stimulator Manufactured Product outside the permitted or intended uses described by The Brain Stimulator or with improper voltage or power supply; or (d) to damage caused by service (including upgrades and expansions) performed by anyone who is not an authorized representative of The Brain Stimulator. Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty.
This Limited Warranty does not cover the cost of returning the The Brain Stimulator Product to The Brain Stimulator; this is your responsibility.
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY INCLUDING THE WARRANTY OF MERCHANTABILITY, THE WARRANTY OF FITNESS OR SUITABILITY FOR A PARTICULAR PURPOSE, THE WARRANTY OF NON-INFRINGEMENT, AND OF ALL OTHER OBLIGATIONS OR LIABILITIES OF THE BRAIN STIMULATOR, AND IT NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR THE BRAIN STIMULATOR ANY OTHER LIABILITIES IN CONNECTION WITH THE SALE OF THE PRODUCTS.
THIS LIMITED WARRANTY STATES THE EXCLUSIVE AND SOLE REMEDY, WHETHER FOR BREACH OF WARRANTY, CONTRACT, OR IN TORT (INCLUDING STRICT LIABILITY AND NEGLIGENCE) AND THE ENTIRE EXTENT OF THE BRAIN STIMULATOR’S LIABILITY FOR DEFECTIVE OR INOPERATIVE PRODUCTS. IN NO EVENT SHALL THE BRAIN STIMULATOR BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES. IF FOR ANY REASON ANY OF THE FOREGOING LIMITATIONS ARE VOIDED OR ARE NOT EFFECTIVE, THE BRAIN STIMULATOR’S LIABILITY FOR DAMAGES, IF ANY, SHALL NOT EXCEED THE PAYMENTS MADE TO THE BRAIN STIMULATOR FOR THE PRODUCTS.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state to state.